FAQ

Currently, we do not have an option to edit the address post the order is confirmed. Yes but you can contact us at 9511351606 to change the address after placing order.

We will try our best to get your products to you within the estimated delivery times. If the package has not reached you by the expected delivery date, please write to us at contactus@tiarastore.co.in or call us at 9511351606 and we will try our best to resolve your issues.

It may happen due to a glitch hence kindly, clear the cache and if still not resolved please feel free to contact us.

Incase of any inconvenience, we issue a coupon as a token of apology. To use your coupon, you will have to continue shopping with us on App/Website. In case, you don't have access to the App/Website/M-site currently, don't worry, your coupons are safe with us. Whenever you have the access in future, you will be able to use the coupon (unless it has not expired). Note: All the issued coupons can only be used once per user.

Please note that promotional discounts or coupon codes cannot be refunded back in any form.

Apologies, currently we do not have this service available but we will surely notify you once it is operational.

Currently, we do not have our own courier partners, it's a third-party courier service due to which we are unable to share the contact details however the field executive will call you upfront before the delivery or pickup.

Most of the brands listed on our site are Made to Order pieces and the information related to the same has been mentioned on the product page.

To enquire about bulk orders you can mail us at "contactus@tiarastore.co.in" or call us at 9511351606.

TIARASTORE products are been sent from the brand warehouse/stores itself hence we claim all our products to be 100% authentic. Also, you may receive tags and a bar code scanner which can be used to check the authenticity of the product. Note: We do not sell used or refurbished products and we do not accept any trade-ins.

You can call us on our helpline number 9511351606. In case of chat, you can speak to us through App/Website>Account>WhatsApp Chat with us option For email, you can raise it at contactus@tiarastore.co.in

You can track the status of your order on the 'My Account' section on our app or website once logged in.

For orders within India, once your order is dispatched you'll receive an email , WhatsApp Message or SMS with the tracking number and the name of the courier company that is processing your order.

You can review the status of your order and other tracking related queries under the " My Account " section.

In case your money has been debited and you can't see your order under My Account section, please recheck after 15 minutes or call us/message us at 9511351606

Please refer to the delivery policy of the item purchased for estimated days for the item to get delivered, for both domestic and international orders. The delivery timelines may vary depending on the demand and stock.

The estimated delivery time is indicative and on some occasions, there might be an unavoidable delay. We will keep you informed in case of any such delays.

Our shipments go through rigorous quality check processes before they leave our warehouse/stores. However, in the rare case of a missing item in your order, you can request for a replacement or refund within 7 days of receiving the order provided you have sealed product opening video.

Step 1: Follow one of the following steps:
a. Via Profile section
Click on 'Profile'. Go to Orders and select 'Return' or 'Replace'. Proceed with reason for return.

Step 2: Once your request is received, We will provide you resolution within 72 hours.

NOTE: If it is a case of replacement, it is subject to the availability of stock. In cases when a replacement may not be available, we will refund you the full amount into your tiarastore wallet.

Our shipments go through rigorous quality check processes before they leave our warehouse. However, in the rare case that your product is defective or damaged during shipment or transit, you can request for a replacement or refund within 7 days of receiving the order provided you have sealed product opening video.

Step 1: Follow one of the following steps:
a. Via My Profile section
Click on 'Profile'. Go to Order and select 'Return' or 'Replace'. Proceed with reason for return.

Step 2: Once your request is received, we will be responsible to pick the item from you. We will initiate the refund or replacement process only if the products are received by us in their original packaging with their seals, labels and bar-codes intact.

NOTE: If it is a case of replacement, it is subject to the availability of stock. In cases when a replacement may not be available, we will refund you the full amount into your tiarastore wallet.

If you were not available to collect your order, please reach out to us on chat under the Account section or write to us at contactus@tiarastore.co.in or call us at 9511351606 to reschedule delivery.

If your order has not been dispatched yet, you can cancel the existing order and place a new one for the desired size/colour. In case of a prepaid order, the refund upon cancellation will get initiated within 24-48 hours.

If you have already received your order and want to change the size/colour, please refer to the product page of the item purchased for our replacement and return policy. If the product is eligible for replacement or return, you can request from an replacement or return from the 'Profile' section. You can also reach out to us on " contact us " section via your account within 7 days of delivery to request replacement or return.

Made-to-order products are usually not eligible for replacement or return.

For products that have not yet been dispatched, we request you to cancel the order and place a new order with the correct size/color.

Please note that products are not eligible for return or replacement for international orders.

please reach out to us through "Chat with us on WhatsApp " option under your profile section or email us at contactus@tiarastore.co.in